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Help centre

Answers your customers can find without asking.

Publish articles and common questions on your own web address, with your logo and your colours. Customers search, browse by topic, see when you are open — and write to you when they need a person.

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A business's help centre home: a search box asking how it can help, topics to browse, opening hours and contact details.

What your customers see

Everything in one place, nothing to sign in to.

  • Search

    Customers type their question and find the article or answer that covers it.

  • Articles, by topic

    Proper articles with headings, pictures, tables and videos, with a contents list down the side.

  • Common questions

    A page of short answers to the questions you hear most.

  • Getting started and videos

    A path for new customers, and every video from your articles gathered in one place.

  • Opening hours and closures

    Whether you are open now, your week, and the days you are closed.

  • A contact form

    For when an article is not enough. Each message becomes a ticket, and the conversation continues by email.

  • An assistant, if you want one

    Visitors ask in their own words and get an answer from your published articles. How the assistant works

An article

Written the way you would explain it.

An editor with headings, lists, tables, pictures and YouTube videos, and links to your other articles that keep working when you rename one.

A help article about when an order will arrive, with headings and a contents list beside it.

Opening hours

Say when you are open, once.

Set your week and your closures, and the help centre shows them — including whether you are open right now. Put the same hours on your own website with a small box you paste in.

The opening hours page: closed now and open tomorrow at 9:00, the hours for each day of the week, and Christmas Day listed as a closure.

Yours, not ours

Your logo, your colours, your address.

Choose from six accent colours and fourteen typefaces, add your logo, and put the help centre on your own web address.

Harbour Lane BooksHow can we help?Where is my order?Petrol blue
Brightpath TutoringQuestions about lessons?Can I change my tutor?Indigo
Northgate SupplyAsk us anything.Do you deliver on Saturdays?Forest
Vera SkincareWhat do you need?Is this safe for sensitive skin?Plum
Kiln & Co.Help with your orderCan I return a mug?Clay
Ledger AccountingHow can we help?When is my return due?Slate

Looking after it

Easy to keep tidy.

  • Draft or published — publish when an article is ready
  • Staff-only articles for your team's own notes
  • A link check that finds links which no longer work
  • A bin — deleted articles and questions wait 30 days before they go
  • Bring your articles in from a folder of files, and your questions from a single file
  • Export everything, to edit and import back

Publish your first answer today.

Write an article, or bring in the ones you already have.

Start your free trialSee pricing14 days free · no card